What is included in the Enterprise Support for Salesforce Payment Platform
A quick comparison guide for the two available support options when purchasing Salesforce Payment Platform
| Regular Support | Enterprise Support | ||
| Free Upgrades | ✅ | ✅ | |
| Access to Customer Portal | ✅ | ✅ | |
| Business Hours SLA | <48 hours | <8 hours | |
| Weekend | ❌ | Slack | |
| New Hire Product Training | ❌ | As required | |
| Issue Investigation | ❌ | ✅ | |
| Support Zoom Calls | ❌ | ✅ | |
| Upgrade Assistance | ❌ | ✅ | |
| Cost | Included | $997/mo or 0.03% of your annual volume, billed every month. | |