What is included in the Enterprise Support for Salesforce Payment Platform

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	Regular Support	Enterprise Support
Free Upgrades	✅	✅
Access to Customer Portal	✅	✅
Business Hours SLA	<48 hours	<8 hours
Weekend	❌	Slack
New Hire Product Training	❌	As required
Issue Investigation	❌	✅
Support Zoom Calls	❌	✅
Upgrade Assistance	❌	✅
Cost	Included	$997/mo or 0.03% of your annual volume, billed every month.

A quick comparison guide for the two available support options when purchasing Salesforce Payment Platform