Relyco: Seamless Magento 2 Migration Protecting Business Continuity
From migration crisis to operational excellence: How expert partnership turned platform upgrade threat into a competitive advantage in weeks
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Industry
Paper Products/B2B Manufacturing
Platform
Salesforce Sales Cloud, Adobe Commerce Cloud
Location
New Hampshire
Challenge
Adobe Commerce Implementation
THE CRISIS
Platform Migration Threat. Years of Reliable Operations at Risk
The Migration Problems Threatening Business Continuity:
End of Life Deadline
Forced Migration
Magento 1 service ending forced immediate migration to Magento 2 while maintaining critical integration reliability powering daily operations.
Previous Consultant Failure
Mounting Delays
Another Magento consulting agency couldn't deliver viable migration solution, creating significant delays threatening business continuity.
B2B Complexity Challenge
Unique Requirements
Complex B2B business model with specialized data synchronization needs between Magento and Salesforce demanded sophisticated solution.
Business Reality: Platform upgrade failure would disrupt established operations and damage customer service quality
Without expert migration, Relyco risked losing years of reliable integration supporting their internal B2B processes.
THE TRANSFORMATION
Expert Partnership Turning Migration Crisis Into Strategic Upgrade
Our team delivered comprehensive Magento 2 migration preserving reliability while adding B2B enhancements addressing workflow gaps
Complete Migration Excellence
Our team delivered comprehensive Magento 2 migration preserving reliability while adding B2B enhancements addressing workflow gaps
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Rapid Migration Execution
Fully functioning Magento 2-Salesforce integration achieved within weeks through real-time Slack collaboration
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Dual Platform Mastery
Deep understanding of both Magento and Salesforce idiosyncrasies enabling identification of optimization opportunities
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Custom B2B EnhancementsCompany Address Book feature eliminating Salesforce address duplication while streamlining employee workflow
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Hour-Level ResponsivenessReal-time communication providing responses in hours rather than days maintaining migration momentum
Migration Success Achievement
Seamless Platform Transition
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Completed fully functioning integration within weeks timeframe
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Preserved operational reliability throughout the entire migration process
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Maintained data accuracy and synchronization integrity
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Achieved zero disruption to daily business operations
Continuity Impact:
Uninterrupted Operations
Seamless transition preserving years of reliable functionality
B2B Enhancement Innovation
Strategic Capability Addition
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Developed a custom Company Address Book for Salesforce
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Eliminated address duplication across employee workflows
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Enabled all employees to select from the available address list
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Streamlined B2B data management and order processing
Efficiency Impact:
Workflow Optimization
Custom features addressing unique B2B requirements
Partnership Excellence Demonstration
Responsive Expert Collaboration
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Hour-level response times versus typical days-long delays
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Real-time Slack communication expediting problem resolution
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Deep expertise in both platform idiosyncrasies enabling solutions
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Proactive identification of additional functionality opportunities
Partnership Impact:
Trust Reinforcement
Expert responsiveness strengthens long-term relationships
THE OUTCOME
Migration Success Validating Years of Partnership Trust
"You get plenty of eCommerce people that maybe understand Salesforce to a degree. They say they can do it, but not if you don't really know the idiosyncrasies of both systems, which I think TechNWeb really does. I think that's what really made it key — they knew both systems."
KEY TAKEAWAYS
What This Means for Your Business
Platform Migrations Require True Expertise
Relyco discovered that claiming dual-platform knowledge differs from truly understanding system idiosyncrasies—depth of expertise determines success.
Your takeaway:
Verify migration partners have real expertise, not just surface claims.
Responsiveness Defines Partnership Value
Hours versus days response time made critical difference in migration momentum, problem resolution, and business confidence throughout transition.
Your takeaway:
Demand hour-level responsiveness for mission-critical projects.
Migration Opportunities Enable Enhancement
Expert partners identify optimization opportunities during migration, turning platform upgrade into strategic improvement rather than just continuity maintenance.
Your takeaway:
Choose partners who enhance, not just migrate existing functionality.
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