A seamless transition for Relyco's Magento-Salesforce integration

Industry

Paper Products

Challenge

RelyCo enjoyed years of reliable service with TechNWeb's flagship integration between Salesforce and Magento 1. However, the migration to Magento 2 posed complex integration challenges, compelling Relyco to seek a solution that would retain the reliability and functionality they had come to depend on.

Results

TechNWeb helped navigate the migration and overcome integration hurdles, achieving a fully functioning Magento-Salesforce integration within a few weeks.

Key Product

Salesforce Sales Cloud, Adobe Commerce Cloud

relyco.com

"I think that can be frustrating sometimes when you're working with someone, and it can be days in between responses. We never had that [with TechNWeb] — it was more like hours."

Douglas MacGregor

VP of Operations, Relyco

"You get plenty of eCommerce people that maybe understand Salesforce to a degree. They say they can do it, but not if you don't really know the idiosyncrasies of both systems, which I think TechNWeb really does. I think that's what really made it key — they knew both systems."

Douglas MacGregor

VP of Operations, Relyco

picture of an office, with a few people working at desks

About RelyCo

RelyCo is a New Hampshire-based supplier of unique print products, geared towards connecting businesses with the paper products they need to communicate their work.

The challenge

Relyco relied on TechNWeb's Magento 1 Salesforce integration for seamless data synchronization and operational efficiency. However, with the impending end of Magento 1 service, Relyco faced the daunting task of migrating to Magento 2 while ensuring the continuity and reliability of its integration solution. Despite seeking assistance from another Magento consulting agency, Relyco encountered significant challenges and delays in finding a viable migration solution. The complexity of synchronizing data between Magento and Salesforce, coupled with the unique requirements of Relyco's B2B business model, necessitated a sophisticated solution that could address their specific needs and ensure a seamless transition to Magento 2.

The solution

Recognizing the urgency and complexity of the migration project, Relyco turned to TechNWeb for a comprehensive solution. Leveraging their expertise in Magento and Salesforce integration, TechNWeb collaborated closely with Relyco to develop a tailored migration plan and address the intricate challenges associated with the transition to Magento 2. Through real-time collaboration using Slack, TechNWeb and Relyco streamlined communication and expedited the migration process, ensuring a smooth transition within a few weeks. TechNWeb's in-depth understanding of both Magento and Salesforce enabled them to identify additional functionalities and enhancements that would optimize Relyco's operations and fill critical gaps in their B2B workflow.

The outcome

The collaboration between TechNWeb and Relyco yielded significant outcomes, including the successful migration to Magento 2 and the implementation of a fully functioning Magento-Salesforce integration. With TechNWeb's expertise, Relyco achieved a seamless transition without compromising on reliability or functionality, ensuring uninterrupted operations and data accuracy. Additionally, TechNWeb's development of custom features, such as the Company Address Book, addressed Relyco's unique B2B requirements and streamlined data management within Salesforce. The Company Address Book feature gives all employees the ability to select from a list of available addresses, eliminating address duplication in Salesforce.

By leveraging TechNWeb's innovative solutions, Relyco not only overcame migration challenges but also enhanced operational efficiency and positioned itself for future growth and success in the competitive eCommerce landscape.